The manual nobody
gets around to writing.

Everyone can explain it. Nobody writes it down.

Ask someone who runs a shop how they close up at night and you'll get the whole thing in about ninety seconds. Ask the same person to write it down and it sits on the to-do list for a year.

That isn't laziness. Writing procedures is dull, it feels like paperwork rather than work, and the person who knows the most is usually the one with the least time to spare. So the knowledge stays where it started, and the business quietly arranges itself around one person being reachable.

You find out how much was resting on that the first time they go on holiday.

Talking is easier than typing. Fixing is easier than starting.

So StepBerry listens, guesses, and lets you correct it.

You describe how something gets done, roughly, in the words you'd use with a new hire on their first shift. It comes back with a written procedure — named tasks, ordered steps, the sort of thing you could hand to somebody. Then you fix what it got wrong.

Correcting a draft takes a few minutes. Facing a blank page takes a year. Most of what the product does follows from that one observation.

The questions matter as much as the steps.

A procedure answers the things you thought to write down. Your staff ask the other ones. What time do we actually open. Who's allowed to sign for a delivery. Where the alarm code is kept.

So StepBerry writes those questions itself, from your procedures, and answers them. The point is that the answer already exists at seven in the morning when someone needs it and you're asleep.

Your manual is sensitive. We treat it that way.

A lot of what ends up in a procedure manual is genuinely sensitive. Alarm codes. How the cash gets counted and where it goes. What you pay your suppliers.

So: your content is never used to train an AI model and never sold, each workspace has its own separate database and file store rather than sharing one with other customers, and you can take your answers out as a file whenever you like. If you close your workspace we delete it.

A version that runs entirely on your own computer is something we want to offer and have built most of. It is on hold while the hosted product finds its feet, and this page will say so plainly when that changes rather than quietly appearing in a pricing table.

Early, and honest about it.

If something is broken or missing, this is a good moment to say so, while the thing is still soft enough to change shape.