Terms of service
Last updated 3 November 2026
These terms cover the hosted StepBerry service at stepberry.app and its workspaces.
StepBerry is a brand of KOOTOOBOO LTD. CO.; “we” and “us” means that company, which runs the
service. “You” means the business that
owns a workspace and the people it lets in. By creating or joining a workspace you agree to
them. StepBerry is sold to businesses for business use, not for personal, family or household
use. The person who claims a workspace confirms they are allowed to agree to these terms for
that business. If you join as staff, the business that runs the workspace has agreed on your
behalf.
What StepBerry is
StepBerry turns what you say about how your business runs into written procedures,
checklists and saved answers, and lets your staff read and tick them off. A separate local
version runs entirely on your own computer; the only part of these terms that applies to it
is the section on the local version below.
Your workspace
- Each workspace has one owner: the person who claimed it. The owner, and anyone they make
an admin, decide who else gets in and what each role can do.
- You are responsible for everyone you let in, including anyone who joins through your
join link or printed code. If the link gets out, turn it off from Settings → People.
- Keep your password and any access tokens to yourself. Tell us if you think an account has
been used by someone else.
- Accounts are for the people who work at your business. StepBerry is not meant for
children under 13, and we do not knowingly collect their information. If you let someone
under 18 in as staff, you are responsible for having the right to do so.
Your content
- Everything you put into a workspace — procedures, answers, uploads, recordings you choose
to upload, signatures — is yours, and so is what the assistant drafts from it. You give us
permission to store it, show it to the people in your workspace, and process it to run the
service, including sending it to the AI models that draft, search and read aloud for you.
That permission lasts as long as the content is in your workspace and ends when it is
deleted. We do not use your content to train AI models, and we do not sell it.
- The assistant drafts from what you say. It can mishear, leave things out, or make
something up. You review every procedure before your staff rely on it. For anything that
touches safety — chemicals, equipment, food handling, first aid — the written procedure is
yours to check against the rules that apply to your business. StepBerry is a writing tool,
not a source of safety, legal or professional advice.
- If you upload a recording of other people, you are responsible for having their
permission to record them. Some places require everyone in a conversation to agree.
- Sending a procedure to a phone makes a page that anyone with the link can open. Treat a
share link like a key.
- If you connect your own AI client or model through the MCP tools, what you send to it is
between you and that provider; these terms and our privacy policy do not cover it.
- You can take your answers out as a file at any time, and your procedures through the
MCP tools. If you close your workspace, ask us and we delete its database and files.
How we handle your workspace’s data for you
Your workspace holds information about your staff: their names, what they tick and sign,
and when they were last active. You are in charge of that information and we handle it for
you, on your instructions. In the language of privacy law, you are the controller and we are
the processor. So, for as long as you have a workspace:
- We process it only to run the service the way you have set it up and as these terms say,
or when the law requires.
- The people who can reach it are bound to keep it confidential, and we do not look at the
content of a workspace except to fix a problem you have reported or when the law requires.
- We protect it as the privacy policy describes: everything travels over HTTPS, passwords
and tokens are stored hashed, and each workspace has its own database and file store.
- We use the other companies listed in the privacy policy to help run the service. We will
update that list, and email workspace owners, at least 30 days before a new one handles
your data. If you object, you can close your workspace before it does.
- We help you answer requests from your staff about their information, and we tell the
workspace owner without undue delay if a security breach affects the workspace.
- When the workspace closes we delete its database and files, after you have had the chance
to take your content out.
- We answer reasonable written questions about how we handle it. If your business needs a
signed data processing agreement or standard contractual clauses, write to us.
If you add your own AI provider’s key, that provider becomes a company you
chose and instructed, not one we did. We pass your text to the address you entered, on the
account the key belongs to; their terms govern what happens to it, their bill is yours, and
we are not responsible for their service, their prices, their availability or what they do
with what you send. Keeping the key confidential and the account in good standing is yours
too — we store the key encrypted and show it to nobody, but we cannot see your provider’s
account or stop someone using a key that has leaked elsewhere. Remove it from Settings → AI
model whenever you like; nothing in your workspace depends on it.
What you agree not to do
Use the service only for lawful purposes. Do not try to reach another workspace’s data,
probe or overload the service, or put abusive, deceptive or illegal content through it. Do
not resell access. Do not use it if United States sanctions or export laws forbid you to. We
may slow down or block traffic that looks like any of these.
Plans and payment
- The Free plan costs nothing. Solo and Team are subscriptions: they are billed monthly, in
US dollars, through Stripe, at the price shown when you buy, and they renew
automatically every month until you cancel. Add-ons are billed by quantity on the
same subscription. Changing a plan or an add-on part-way through a month is prorated.
- Prices do not include sales tax or VAT. If we are required to collect tax where you are,
it is added to the invoice and shown before you pay.
- Plan limits are soft. Going over shows a note to the owner; nobody is ever locked out of
a procedure to protect a subscription.
- If a payment fails, Stripe retries for about a week and the workspace keeps working. If
it still cannot be paid, the workspace drops to the Free plan. Nothing is deleted.
- You can cancel online at any time, from Settings → People → Manage billing, with no
other steps. The subscription runs to the end of the month you have paid for and does not
renew. We do not refund the rest of that month unless the law where you are requires it,
or unless we close your workspace for a reason other than a breach of these terms, in
which case we refund the unused part.
- We may change prices. We will email the workspace owner at least 30 days before a change
affects them, and they can cancel before it does. Stripe handles your card details; we
never see them.
Changes, availability, support
- We change StepBerry often, and may add, change or retire features. We will try to warn
about anything that removes something you rely on.
- We aim to keep the service up but do not promise uninterrupted availability, and may take
it down for maintenance.
- Support is by email, at support@stepberry.app, as best we can.
There is no guaranteed response time.
Ending things
- You can stop using StepBerry at any time. Leaving a workspace, or asking us to delete it,
is enough.
- We can suspend or close a workspace that breaks these terms, puts other customers or the
service at risk, or stays unpaid after the grace period above. Where we reasonably can, we
will say why and give you a chance to put it right.
- Either way, you can ask for your content before it is deleted.
The local version
The downloadable version runs on your computer, stores everything there, and talks only to
the AI you point it at. It comes as is, with no warranty, under the licence that ships with
it.
No warranty
StepBerry is provided “as is” and “as available”. We make no warranty of any kind,
express or implied, including any implied warranty of merchantability, fitness for a
particular purpose or non-infringement. We do not promise that the service is error-free or
uninterrupted, or that drafts are accurate or complete. Where the law does not let
us exclude a warranty, it lasts for the shortest period the law allows.
Limited liability, and yours
To the extent the law allows, we are not liable for indirect, incidental, special or
consequential loss, or for lost profits, revenue or data, and our total liability to you for
anything arising from the service is limited to the amount you paid us in the twelve months
before the claim, or fifty US dollars if you paid nothing. Nothing here limits liability for
fraud, gross negligence or wilful misconduct, for death or personal injury caused by
negligence, or for anything else the law does not allow us to limit.
You are responsible for your content and for how the people in your workspace use the
service. If someone brings a claim against us because of either, you cover the cost of it,
including reasonable legal fees, unless it was our fault.
Copyright complaints
If you believe content in a workspace infringes your copyright, email
hello@stepberry.app with the work, where it appears, your
contact details, a statement that the use is not authorised, and your signature. We remove
content that infringes and may close repeat infringers’ accounts.
Governing law and disputes
These terms are governed by the laws of the State of Texas, United States, without
regard to its conflict-of-law rules. Any dispute that we cannot settle by email goes to the state
or federal courts located in Texas, and both of us accept their jurisdiction. Write to us first; most things can be sorted out by email. If the law of
the place you live gives you a right to bring a claim there that cannot be taken away, you
keep it.
Changes to these terms, and the rest
We may update these terms. If a change matters, we will email the workspace owner or show a
notice in the app at least 14 days before it takes effect. Using StepBerry after that means
you accept the new terms; if you do not, cancel before they take effect. The version in force
is the one dated at the top of this page.
These terms are the whole agreement between you and us about the service. If a court finds
part of them unenforceable, the rest still applies. If we do not enforce a term once, we can
still enforce it later. You may not transfer your agreement to someone else without asking us;
we may transfer it to a company that takes over the service, and will tell you if we do.
If something goes wrong, write to us first; most things can be sorted out that way.
hello@stepberry.app