Canned answers
Saved replies with fill-in blanks, for the messages you send every day.
What they are
A canned answer is a message you send often — “your order is delayed”, “here's how to book” — saved once and reused by everyone. Answers are grouped into categories, and staff can attach a private note to any answer that only they see.
Fill-in fields
Write a blank anywhere in an answer as [[field name]] — for
example [[customer name]] or [[new date]]. Press
Fill & copy and you type each blank right where it sits in the
sentence; Enter jumps to the next empty one, and the same field used
twice stays in step. Copy puts the finished message on your clipboard.
Field defaults
Field defaults fills known blanks automatically — set
your name once and every answer that uses it comes pre-filled. Matching
ignores capitalisation, so [[Your Name]] and [[your name]]
are the same field.
History, import, and export
History keeps what you copied, so a message you sent last week can be copied again as-is. Answers export to a JSON file and import back — useful as a backup, or for moving between the cloud and local versions.