People & roles
Who can read, who can write, and who decides — plus what to do about lockouts.
The four roles
Everyone in a workspace is an owner, admin, editor, or staff. Out of the box: staff read procedures and use answers, editors also write them, admins also manage people and settings, and the owner can do everything. There is exactly one owner.
The permission matrix
A role is just a name for a row of ticks. Admins can open Settings → Roles & permissions and change what each role may do, capability by capability — changes apply immediately, even to people already signed in. A few cells are locked so nobody can saw off the branch they're sitting on.
Inviting someone
From Settings → People, an admin creates an invite for an email address and picks the role. On stepberry.app the invitation is emailed, and the admin also gets a copy of the link to pass on if it doesn't arrive. It works once, expires after 14 days, and each address can have one live invite at a time.
Plans and add-ons
Free has one person editing and up to five staff reading. Solo ($19 a month) keeps one editor and takes you to 25 staff. Team ($39 a month) has five editors and up to 100 staff. Every limit is soft: going over shows the owner a note in Settings → People, and no staff member is ever stopped at the door.
Need more than Team? On Settings → People, add extra editors for $8 a month each, and extra staff in packs of 100 for $10 a month per pack. Stripe prorates the change on your next invoice, and you can set either back to zero at any time. Switching between Solo and Team works the same way — in place, with no second subscription.
If someone is locked out
On stepberry.app, use Forgotten your password? on the sign-in page — a reset link is emailed to the address on the account. An admin can also issue one from Settings → People. Either way the link is single-use and lives for an hour; using it signs the person straight in and signs out every other session they had.
Admins can never reset the owner's password — an admin who could would effectively be the owner. Owner recovery is done from the server by whoever operates the installation.